FAQ
Common questions about EasyScreenViewer. If yours isn't here, contact us.
Does Altiwerk see our business data?
No. Our backend only validates your license. All FSM API calls go directly from your browser to your FSM cluster using the access token FSM Shell already gave the extension. Our servers never see your service calls, equipment, business partners, or any tenant data.
Where is the extension hosted?
On Vercel. The extension is loaded into your FSM Shell as a standard FSM extension — the same install model SAP uses for all third-party extensions.
Does it work on FSM mobile?
Not yet. EasyScreenViewer today runs in FSM Shell (web). We're planning a mobile variant once a paying customer asks for it. Reach out if that's you.
What FSM tier do I need?
Any SAP FSM tenant where you have admin access to Extensions. The extension uses standard FSM Shell APIs.
Can one license cover multiple FSM tenants?
No. Each license is bound to a single FSM accountId. If you operate multiple tenants and want ESV on each, contact us — we'll issue one license per tenant.
Can we try it before buying?
Yes. Contact us and we'll issue a short-duration evaluation license for your tenant.
What happens at the end of our contract?
On the day after expiry, the extension shows a 'license expired' message in FSM Shell. The screens you built stay in your tenant — they're stored as FSM objects in your data, not on our servers. If you renew, they reappear; if you don't, you can delete the extension and remove the records manually.
What about updates?
We push updates to the deployed extension. Inside FSM Shell, customers always load the current version — no manual upgrade step needed.
How do we contact support?
Email us — see contact. Include your FSM accountId and (if known) your license ID; it speeds things up.
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